It happens regularly. Sometimes someone calls, sometimes they write on Messenger, and sometimes they send an email with a note saying “I just have one question”.
And that one question might be:
- which payment gateway do you recommend for WooCommerce if the customer mostly pays by card?
- what is better to choose: Mailerlite, GetResponse, or something else?
- how to best integrate the store with an external invoicing system?
These are not questions about the website price. Nor about my availability. Nor even about what is included in the package. These are questions about specific solutions.
Questions that require analysis, comparison, and context — and above all, experience. Sometimes also: checking, reading up, and making sure whether something works today the same way it worked six months ago.
I know that for the person asking, it may seem like a small thing. I also know that most people mean no harm. They simply want to make sure and ask someone knowledgeable. And I truly appreciate that.
But that’s exactly why I would like to apologize.
Because I am not always able to respond.
Not because I don’t want to. But because it’s impossible to answer everyone — properly and immediately — endlessly.
How is a quick tip different from a consultation?
I share my knowledge. I do it on my blog, in video materials, and in conversations that I publish. I also have my own online academy and I am working on a closed group on social media.
These materials are created with the intent to help — in a real and specific way. But if someone personally asks me something that requires thought, comparing options, looking into available tools, and considering their situation — that becomes a consultation.
And yes, those are paid WordPress consultations.
Why are they paid?
Not because I want to charge for every minute of conversation. But because a fair answer requires more than a quick sentence over the phone.
It requires time, knowledge, and experience — and these are things I have gathered over the years. And they have value. Just like your time, your question, and your business.
If I didn’t answer your question — I apologize
Maybe it wasn’t a lack of willingness, but respect for how impossible it is to answer “quickly”.
If you would like to ask me something specific — I invite you to book a consultation. Then we can sit down calmly, concretely, and with full consideration of your situation.
See the official WooCommerce website – one of the tools I often analyze during consultations.